What are Consumer Services Jobs?
Consumer services include all the massive industries responsible for providing food, beverages, clothing, medicine, cosmetics, construction materials, household items, first-aid and basically everything an end consumer needs. Consumer services is a highly paid segment of market as it comprises of numerous industries that produces consumer goods. These services cover a huge junk of occupational roles from healthcare, textile, pharmaceuticals to finance and marketing. This sector of market encompasses a large number of workforce, hence they offer generous pays and other fringe benefits. In this article, we are going to discuss what do consumer services jobs pay and some of the highly paid consumer services jobs.
Consumer services industries do not only provide goods and services for personal use but also business needs. These services are not only being provided by the private sector but government agencies also. Banks, insurance companies, software houses, and wholesale and retail trade are big examples of consumer services as well. The service providers of such industries make sure to provide the best services to their customers and therefore they develop customer service standards and procedures to satisfy customers. In this article, we are going to discuss what do consumer services jobs pay and some of the highly paid consumer services jobs.
Requirements For Consumer Services Jobs?
Consumer services is a great career opportunity to pursue comprising of numerous jobs. But there are certain requirements and skills set that you have got to have in you. One of the key focuses in consumer services is to make sure that he or she is satisfied. Catering the needs of a customer and resolving their issue is what make you a good consumer support agent.
Mostly recruiters do not require any specific degree or diploma whereas, specific skills and experience do count a lot in consumer services. Personality traits and self-confidence also make big difference in this field. So, do not hesitate to apply in this field just because you need that you don’t have enough education. Excellent verbal and written communication skills are also one of the key requirements in this regard. Following are some of the key responsibilities of a consumer service provider.
- Resolving of Problems.
- Entertain Calls and queries.
- Handling Complaints.
- Record Keeping of Queries and Complaints.
- Respond to feedbacks.
What Do Consumer Services Jobs Pay?
- Customer Sales Representative
A customer sales representative is responsible for answering queries and handling complaints of customers. It is the direct point of interaction between an organization and its customer. A customer service representative must have good communication skills and high self confidence. He or she also has to be good at time management as work piles up speedily for a CSR.
A CSR should understand that the customer is always right and their satisfaction comes first. As of last year the annual median salary of a customer services representative in the US was $36,920 making it good paying job.
- Front Desk Officer
A front desk officer or a receptionist is the first person you go to when you step into any office. He is responsible for providing all the information about the organization. He welcomes anyone and everyone entering inside and entertain their queries. A receptionist is also responsible to answer incoming calls, schedule appointments, keeping record of staff and customer and other general duties.
Having a high school diploma and good interpersonal skills can easily get you a job of receptionist. As of last year’s statistics average hourly pay of a receptionist is $14.84 an hour. It is enough for a job that doesn’t require higher education.
- Marketing Manager
A market manager is a key position in any business organization. Market managers are responsible for undertaking market trends, standards, strategies and segments of market. They highlight that what is the target audience and segment of their product or service. They also indicate whether there is a demand for a specific product or not and what pricing strategy should be adopted that best suits a company and its consumers.
A market manager is also responsible for advertising and promotional campaigns of a company. He makes sure that right image and message of a company is being delivered to prospective clients. As of December 2022, average annual salary of market managers is more than $100,000 in the US.
- Flight Attendant
Flight attendants mean air hosts and hostess that work for airlines. Their responsibilities include greeting passengers on board, ensure safety protocols are being fulfilled, solve complaints and serve refreshments. It is kind of an unusual job type as flight attendants do not work in normal hours unlike other jobs. To secure a seat in this field, one must has to go through training of weeks. Multiple medical and other screening test of candidates are taken for recruitment processes.
As of December 2022, the average annual salary of flight attendants falls between the range of $70,000 to $100,000 in the US.
- Technical Support Specialist
Technical Support Specialists/Engineers provide tech related support products and services. Every organization has technical engineers on board who make sure that all the equipment is intact. Moreover, they are responsible for the smooth working and maintenance of all the operating systems in an entity.
Technical support engineer must have a degree in either computers or Information technology and prior experience at trainee level to be able to get a job in a reputed company. As of last year, the annual median salary of a technical support engineer is $75,000 making it one of the highly paying jobs.
Conclusion
A consumer services is a sector of market comprising of several industries catering all personal and business needs of the consumers. In this article we have discussed what do consumer services jobs pay and what are some of the best paying consumer services jobs.